Something not right? Send it back.

You can request a return or exchange within 7 calendar days from the date your order is delivered. Requests submitted after the 7-day period will not be accepted.

One return or exchange request is allowed per order. Once an exchange is approved, the replacement is processed after the original item has been successfully picked up and verified, subject to product availability.

Report the issue within 24 hours of delivery if your order contains:

• A wrong product
• A missing product
• A damaged product
• A defective product
• An incorrect size or colour supplied by WinishTrends

Every returned product goes through a quality inspection before a return, exchange or refund is approved. WinishTrends may reject a returned product that does not meet these conditions.

These are non-returnable and non-exchangeable, unless you received an incorrect, damaged or verified defective product:

Products bought during a promotional sale may still be eligible for return or exchange unless specifically marked otherwise. Products clearly marked Final Sale cannot be returned or exchanged. Check the product page before you complete your purchase.

Eligible products can be exchanged for another available size or eligible variant. Exchanges are subject to return eligibility, product availability, successful reverse pickup and quality inspection.

Only one exchange or return cycle is permitted per order. If your requested size or variant is unavailable, you may be offered another option or an eligible refund.

For eligible domestic returns and exchanges, WinishTrends arranges reverse pickup at no additional pickup charge, subject to courier serviceability at your PIN code. One pickup process is provided per order under a standard request — keep the product packed and ready for collection.

If an approved reverse pickup isn't attempted or completed within roughly 24–48 hours, contact WinishTrends Customer Support. Tell us before your 7-day return window closes so the request can be reviewed and assisted.

1. 1Log in to your WinishTrends account or mobile app.
2. 2Open My Orders.
3. 3Select the order.
4. 4Select the product you want to return or exchange.
5. 5Choose the correct return or exchange reason.
6. 6Upload supporting photos or video where required.
7. 7Select Return or Exchange.
8. 8Submit within 7 days of delivery.

Once approved, reverse pickup is arranged where service is available. You'll get status updates on your registered mobile number, email, SMS, WhatsApp or the WinishTrends app.

For an approved return or a cancelled eligible item, the refund is initiated after verification and inspection. Once approved, refunds are generally initiated within 5–7 business days. Your bank, card issuer, UPI provider or payment service provider may need additional time to reflect the amount in your account.

Two deductions apply to standard customer-initiated returns, depending on how you paid:

For eligible COD refunds, ₹49 COD handling charges are deducted and the remaining eligible amount is refunded through the available refund method — you may be asked for valid UPI or bank details. For eligible prepaid orders, a 3% payment processing fee is deducted and the remaining eligible amount is generally refunded to the original payment method.

Eligible prepaid refunds are generally returned to the original payment method used at checkout:

• UPI
• Credit card
• Debit card
• Net banking
• Wallet
• Other supported online methods

For COD orders, refunds may be processed through bank transfer, UPI or another refund method provided by WinishTrends.

Original shipping fees, COD charges, convenience charges, gift wrapping and similar non-product charges may be non-refundable.

Every returned product is inspected before a refund is approved. A refund or exchange may be rejected if the product has been used, worn, washed or altered; carries sweat, body odour, stains or perfume marks; has removed or damaged tags or missing packaging; shows customer-caused damage; is different from the product originally supplied; or otherwise fails our inspection.

You can cancel while the Cancel Order option is still available in your WinishTrends account or app. Once an order has been packed, processed for dispatch, handed to a courier partner or shipped, cancellation may no longer be possible. Approved prepaid cancellations are refunded according to the applicable refund rules.

If a product was bought using a coupon, promotional discount, welcome offer, membership discount, campaign discount, voucher or reward points, the refund is calculated on the actual eligible amount paid for that product after discounts. The discount itself has no cash value and is not refunded separately.

Reward Points earned on an order that is later returned or cancelled may be reversed. Reward Points used to pay for an eligible returned order may be restored to your account under the applicable Reward Points terms. Promotional Reward Points may be non-refundable or non-restorable where the campaign conditions say so.

Where products are bought as part of a Combo or Bundle Offer, return eligibility may apply to the complete combo. If the promotional price depended on buying multiple items together, returning only part of the combo may cause the discount to be recalculated. The final refund is based on the offer terms and the actual eligible amount paid.

If your order included a free promotional gift and the qualifying product or order is returned, the gift may need to come back too. If it isn't returned, its promotional value may be deducted from the refund where this was disclosed in the offer conditions.

Unless stated otherwise, international orders are not eligible for standard returns or exchanges.

If an international customer receives a seriously damaged, defective or incorrect product, report it to WinishTrends Customer Support with clear photographs and video evidence. After verification, we may provide an appropriate resolution. For an approved international defect refund, the eligible product value may be refunded — international shipping charges, customs duties, taxes and other logistics charges may remain non-refundable.

If a customer refuses a COD shipment without a valid reason, repeatedly fails delivery attempts, or provides incorrect or incomplete delivery information, WinishTrends may restrict COD availability on future orders.

For prepaid orders returned to origin due to an incorrect address, refusal or repeated failed delivery attempts, applicable shipping and RTO charges may be deducted from the refund where permitted and communicated to the customer.

WinishTrends may restrict or decline return and exchange services where misuse is suspected, including:

• Excessive or abnormal return activity
• Returning used products
• Returning a different product
• Removing tags and requesting a return
• Manipulated images or videos
• False missing-product claims
• Fraudulent activity
• Repeated refusal of deliveries
• Abuse of promotional offers

These decisions are based on the available order, delivery, product and account records, and remain subject to applicable consumer laws.